Frequently Asked Questions

What is a Google review tile?

 Our Google review tiles are physical NFC enabled tiles that make it effortless for your customers to leave you a Google review. Simply tap their smartphone against the tile and they are taken straight to your Google review page instantly, no searching, no typing, no hassle.

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How does it work?

The tile uses NFC technology, the same technology used for contactless payments. When a customer taps their phone against the tile it automatically opens your Google Business review page so they can leave a review in seconds.

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 Do I need to set anything up when it arrives?

No, your tile arrives fully pre-programmed and ready to use straight out of the box. We set everything up before it is shipped so there is nothing for you to do.

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Does it need WiFi, power or batteries?

None of the above. The tile requires no power source, no WiFi connection and no batteries. It works purely through NFC technology which is activated by the customer's phone.

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Which phones are compatible?

Our tiles work with all modern smartphones that support NFC, including all iPhones from iPhone 7 onwards and the vast majority of Android devices. Most customers will be able to use it without any issues.

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Does the customer need to download an app?

No, the customer does not need to download anything. Tapping the tile opens their browser or Google Maps app directly and takes them straight to your review page. It is completely seamless.

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Does the tile need to be kept away from other NFC devices?

 Yes, we recommend placing your tile at least 5 to 10cm away from other NFC enabled devices such as card readers and contactless payment terminals. Placing it too close to another NFC device can cause interference and prevent it from working correctly. A little bit of space is all it needs to work perfectly every time.

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